Realz Casino Privacy Policy

At Realz Online Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share your data when you register and interact with our services at realz.com. By using our website, you acknowledge that you have read and understood this document. If you have any questions, please contact us at support@realz.com.

Realz Online Casino is operated by Dreamline Ventures S.R.L., registered in Costa Rica (registration no. 3-102-933985), and licensed by the Tobique Gaming Commission, licence no. 0000071, issued in New Brunswick, Canada. We take our regulatory obligations seriously and handle all personal data in accordance with applicable data protection laws.

1. Information We Collect

When you create a Realz Online Casino account, make a deposit, claim a Realz casino bonus, or simply browse our site, we may collect various types of information about you. We gather this data to provide you with a safe, personalised, and fully functional gaming experience.

1.1 Personal Identification Data

• Full name, date of birth, and nationality
• Email address and phone number
• Residential address and country of residence
• Government-issued identification documents (for KYC/AML verification)
• Username and account credentials used during realz casino login

1.2 Financial and Transaction Data

• Payment method details, including card information, e-wallet IDs, and cryptocurrency wallet addresses
• Deposit and withdrawal history, including amounts and timestamps
• Information related to realz casino einzahlung and realz casino auszahlung transactions
• Records of any applied realz casino bonus code or realz casino promo code

1.3 Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, session duration, and navigation patterns on our realz casino mobile interface and desktop site
• Cookies and similar tracking technologies (see Section 5)
• Log data and error reports generated during your use of our platform

1.4 Gaming Activity Data

• Realz casino slots and live casino game history
• Betting patterns across casino games and sports markets
• Participation in promotions such as the Bonus Crab Credits programme and the Race for the Urus tournament
• VIP level progress and reward redemption history

2. How We Use Your Information

We use the data we collect for clearly defined, legitimate purposes. At Realz Casino, we do not sell your personal information to third parties for marketing purposes. Our use of your data is strictly limited to the following:

• Account management: We use your registration data to create and maintain your Realz Online Casino account, including handling realz casino registrierung and realz casino anmeldung processes.
• Identity verification: We are legally required to verify your identity under our gaming licence obligations. This includes KYC procedures to confirm you are eligible to play.
• Payment processing: We use your financial data to process deposits and withdrawals securely across all supported methods, from Visa and Mastercard to Bitcoin and Ethereum.
• Bonus and promotion administration: We apply your realz casino willkommensbonus, free spins, cashback, and other promotional rewards correctly to your account.
• Customer support: We use your data to assist you through our 24/7 live chat and email support at support@realz.com.
• Legal compliance: We process data to meet our anti-money laundering (AML), responsible gaming, and regulatory reporting obligations under the Tobique Gaming Commission licence.
• Service improvement: We analyse usage patterns and feedback to improve our realz casino spiele library, platform performance, and user experience.
• Fraud prevention and security: We monitor transactions and activity to detect and prevent fraudulent or suspicious behaviour on our platform.

3. Legal Basis for Processing

Here at Realz Casino, we process your personal data based on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the Terms and Conditions you accepted upon registration.
• Legal obligation: We are required to process certain data to comply with gaming regulations, AML laws, and financial reporting requirements.
• Legitimate interests: We process data to protect our platform from fraud, improve our services, and communicate relevant promotions where permitted.
• Consent: In certain cases, such as marketing communications, we rely on your explicit consent, which you may withdraw at any time.

4. Data Sharing and Disclosure

Our Realz Online Casino platform operates with trusted third-party partners to deliver a complete gaming experience. We may share your data in the following limited circumstances:

4.1 Service Providers

We work with payment processors, KYC verification providers, game studios (including NetEnt, Pragmatic Play, Evolution Gaming, and 70+ other providers), and IT infrastructure partners. These third parties access only the data necessary to perform their specific services and are bound by confidentiality agreements.

4.2 Regulatory and Legal Authorities

We may disclose your information to the Tobique Gaming Commission or other competent authorities when required by law, court order, or regulatory request. This is a non-negotiable obligation under our licence.

4.3 Fraud Prevention and Security Agencies

We may share data with fraud detection services and industry bodies to protect both our players and our platform from harmful activity.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets involving Dreamline Ventures S.R.L., your personal data may be transferred as part of that transaction. We will notify you of any such change in advance.

5. Cookies and Tracking Technologies

We use cookies and similar technologies across the Realz Online Casino website to ensure proper functionality, remember your preferences, and analyse how our services are used. When you access our site — whether on realz casino mobile or desktop — the following types of cookies may be placed on your device:

• Essential cookies: Required for the website to function correctly, including realz casino einloggen and session management.
• Analytical cookies: Help us understand player behaviour and improve our realz casino online platform.
• Functional cookies: Remember your language preferences, currency settings, and saved login details.
• Marketing cookies: Used (with your consent) to deliver relevant promotional content related to realz casino bonus offers and special events.

You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect the functionality of our platform.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are typically retained for a minimum of five years following account closure, in line with AML and gaming licence requirements.
• Data collected for KYC purposes is retained in accordance with the requirements of the Tobique Gaming Commission.
• Marketing preferences and consent records are retained until you withdraw your consent.

When retention periods expire, we securely delete or anonymise your data.

7. Your Rights and Choices

As a player at Realz Online Casino, you have rights regarding your personal data. Depending on your jurisdiction, these may include:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information in your account.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: Where applicable, you may request your data in a structured, commonly used format.
• Right to withdraw consent: If we process your data based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at support@realz.com. We will respond to all verified requests within a reasonable timeframe.

8. Security Measures

We take data security seriously at Realz Casino. Our platform employs industry-standard security measures to protect your personal and financial information, including:

• SSL (Secure Socket Layer) encryption across all pages and transactions
• Secure storage of sensitive data with restricted internal access
• Regular security audits and vulnerability assessments
• Two-factor authentication options for your account
• Monitoring systems to detect unauthorised access or suspicious behaviour

While we implement robust safeguards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Realz Online Casino account and to report any suspected security issues to us immediately.

9. Restricted Territories

Our services are not available in certain jurisdictions. We do not knowingly collect or process personal data from residents of restricted countries, including the USA, United Kingdom, Netherlands, Sweden, Denmark, Malta, Romania, Bulgaria, Lithuania, Cyprus, Estonia, Israel, Russia, Ukraine, Belarus, and several others. If we discover that personal data has been collected from a restricted territory, we will take steps to delete it promptly.

10. Children's Privacy

Our platform is strictly intended for adults aged 18 years and over (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If you believe a minor has accessed our services or submitted personal data to us, please contact us immediately at support@realz.com so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, including game providers and payment processors. We are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any third-party platforms you visit through links on our site.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you via email or by posting a prominent notice on the Realz Online Casino website. Your continued use of our platform after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team:

• Email: support@realz.com
• Live Chat: Available 24/7 directly on realz.com
• Operator: Dreamline Ventures S.R.L., Costa Rica (registration no. 3-102-933985)
• Licence: Tobique Gaming Commission, licence no. 0000071

We are committed to resolving any privacy-related concerns promptly and transparently. At Realz Online Casino, your trust is our priority — and we work every day to ensure your data is handled with the highest level of care and responsibility.