Realz Casino Cookie Policy

At Realz, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, why we use them, and what choices you have regarding their use. By continuing to browse and use our platform at realz.com, you acknowledge and accept our use of cookies as described below. If you have any questions about this policy, please contact us at support@realz.com.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They are widely used across the internet to make websites work efficiently, to improve user experience, and to provide information to website operators. Here at Realz Casino, we use cookies to ensure our platform functions correctly and to deliver a personalised, secure gaming environment for every player who visits us.

Cookies can be classified by their duration (session or persistent) and by their origin (first-party or third-party). Session cookies are deleted once you close your browser, while persistent cookies remain on your device for a defined period. First-party cookies are set directly by us, while third-party cookies are placed by external partners and service providers who help us operate our platform.

How We Use Cookies at Realz

Our Realz online casino platform relies on several categories of cookies to deliver a seamless and secure experience. Below we outline the specific types of cookies we use and their purposes.

Strictly Necessary Cookies

These cookies are essential for our website to function properly. Without them, core services — including realz casino login functionality, session management, and account security — would not be possible. We do not require your consent to place strictly necessary cookies, as they are fundamental to the delivery of our services. Examples include:

• Session authentication cookies that keep you securely logged into your Realz account
• Security tokens used to protect against cross-site request forgery (CSRF)
• Cookies that remember your language preferences and regional settings
• Cookies required to process deposits and withdrawals securely
• Load-balancing cookies that ensure stable performance across our servers

Functional Cookies

Functional cookies allow us to remember your preferences and settings, providing a more personalised experience each time you visit. At Realz Casino, these cookies help us tailor the platform to your individual needs. Examples include:

• Cookies that remember your preferred currency (e.g., NZD or EUR)
• Cookies that store your chosen language from our twelve supported languages
• Preferences related to realz casino mobile display settings
• Cookies that retain your gameplay history and recently viewed games
• Notification preferences for promotions and bonus offers

Analytics and Performance Cookies

We use analytics cookies to understand how players interact with our platform. This data helps us improve the overall experience at Realz, identify technical issues, and optimise our game library of over 12,000 titles. These cookies collect information in an aggregated, anonymised form and do not personally identify you. Analytics we may employ include:

• Google Analytics or equivalent tools tracking page views and session duration
• Heatmap tools that show us which areas of our site receive the most engagement
• Performance monitoring cookies that detect loading errors or broken features
• Cookies that measure how players navigate through our realz casino slots and live casino sections
• Conversion tracking to evaluate the effectiveness of our welcome bonus and promotions

Marketing and Targeting Cookies

With your consent, we and our trusted third-party partners may place marketing cookies on your device. These allow us to deliver relevant promotional content — including information about our realz casino bonus offers, realz casino no deposit bonus promotions, and seasonal campaigns — both on our site and across other platforms. Marketing cookies may be used to:

• Display personalised advertisements based on your browsing behaviour
• Track the effectiveness of affiliate and referral campaigns
• Retarget users who have previously visited realz.com
• Measure engagement with our realz casino bonus code and promo code campaigns
• Share data with trusted advertising networks to limit repetitive ad exposure

Third-Party Cookies

Our platform integrates with a number of third-party service providers — including game studios, payment processors, and analytics tools — who may place their own cookies on your device when you use our services. Here at Realz Casino, we work with over 76 game studios and multiple live casino providers such as Evolution Gaming and Pragmatic Play Live. These partners may use cookies to:

• Deliver and render game content directly in your browser
• Track your gameplay sessions for fairness and technical performance
• Enable payment gateway functionality for supported deposit methods
• Provide live chat and customer support tools that operate around the clock

We do not control how third-party cookies are set or used. We encourage you to review the privacy and cookie policies of any third-party providers whose services you interact with on our platform.

Your Cookie Choices and Controls

We respect your right to control the cookies placed on your device. At Realz, we provide a cookie consent banner when you first visit our website, allowing you to accept or decline non-essential cookies. You may update your preferences at any time. Additionally, you can manage cookies through your browser settings:

• Google Chrome: Settings → Privacy and Security → Cookies and Other Site Data
• Mozilla Firefox: Preferences → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions

Please note that disabling certain cookies — particularly strictly necessary cookies — may affect the functionality of our platform, including your ability to complete realz casino registrierung, access your account, or process financial transactions. We recommend keeping essential cookies enabled to ensure full access to all features of our casino.

Cookie Retention Periods

Different cookies we use are retained for different lengths of time. Our Realz Casino session cookies are deleted as soon as you close your browser. Persistent cookies — such as those remembering your language and display preferences — may be retained for periods ranging from 30 days to 24 months, depending on their purpose. Marketing and analytics cookies are generally retained for no longer than 12 months from the date they are placed. We review our cookie retention periods periodically to ensure they remain appropriate and proportionate.

Legal Basis for Using Cookies

We operate under the Tobique Gaming Commission licence (licence no. 0000071, New Brunswick, Canada) and are owned by Dreamline Ventures S.R.L., registered in Costa Rica. Our use of cookies is governed by applicable data protection and privacy legislation. We rely on the following legal bases:

• Legitimate interests: For strictly necessary and security cookies that protect our platform and our players
• Consent: For functional, analytics, and marketing cookies — obtained through our cookie consent mechanism
• Contractual necessity: For cookies required to provide the services you have registered to use

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you by updating this page and, where appropriate, by displaying a notice on our website. We encourage you to review this policy periodically. Your continued use of our Realz platform following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding our use of cookies or your data rights, our team at Realz is here to help. You can reach us through the following channels:

• Email: support@realz.com
• Live Chat: Available 24/7 directly on our website
• Help Centre: Visit our FAQ section at realz.com for answers to common questions

We are committed to responding promptly and ensuring your privacy rights are fully respected when you play at our casino.